BTN Call Center, Help Solve Your Banking Problems
As a banking customer, the BTN call center can be the solution when you encounter a problem. Rarely thorny problems in banking management can be solved only by calls, without the need for customers to come to the branch.
Customers don’t just call consumers when they experience complaints. This facility can be used by customers to negotiate or inquire about account creation issues. Some even use it to find the latest information in a bank.
BTN call centers can rarely be the solution to various complaints. You can negotiate a loan until the ATM problem disappears. These various issues can be easily solved when customers can take advantage of these features effectively.
However, few customers do not know the customer service number. This makes it difficult for some people to file a complaint with the bank. It is explained below how to contact the call center of BTN bank, where customers can contact.
Latest BTN Bank Central Call Numbers 2021
BTN bank call center is one of the services offered to customers for the resolution of banking-related complaints. Customers will be contacted directly by the customer service provided by the bank BTN by calling 1 500 286.
BTN call center can serve your complaints for 24 hours. So if there’s a problem outside of business hours, the customer can still make a call. For example, when you lose an item and an ATM joins it. Then call the number to do the management.
Some mild cases, such as deposit confirmation and ATM loss reports, can be resolved directly without the need to come to the branch. So, if you withdraw the losing ATM again, the customer can come to the office to pick up the new ATM without the need to take administrative action.
For the issue of speed and accuracy of calls, customers must be patient if they do it during business hours. The phone will probably be in line when several people call at the same time. You can prevent this by making a phone call when working hours are over.
As a smart customer, you need to register the call number of the center. Because when there’s a problem with your savings, the first step is to call the number. Do not hesitate and report any complaints that occur immediately as soon as possible.
What is the Cost of BTN Call Center for Customers?
Call services can be performed by both customers and non-customers. The cost of the call is definitely not free and should be covered by e-pound penel. The total cost is in accordance with the tariff received from the telecommunications provider used by the customer, so BTN does not set a fixed fee.
For some topics, calls can be very costly, but they can be free. If you have a phone bonus on the number, it is possible that there will be no charge when contacting the BTN bank. But when it’s a long- and long-term job, you need to prepare more credit.
Technically, the BTN call center is free, but the caller is still charged a call fee from the telecommunications operator. The bank itself does not receive money from your phone, because the service is used to solve problems that customers have.
Customers who have savings at BTN bank will not be charged withholding fees for their savings balances when making this call. Therefore, do not worry about making consumer calls, because the bank will not charge a fee. The telecommunications operator who is responsible for providing you with telephone charges.
Often, customers hesitate to make a call for fear that their savings balance will be deducted when searching. This is absolutely not true because the bank will not do it. The client has the right to contact him if there is a problem with his account.
The sooner you report when a problem occurs, the sooner the bank can handle it quickly. Banking problems that are allowed to drift will often be more difficult to resolve. Therefore, as a smart customer, you should be quick to report if there is a discrepancy.
The Latest BTN Syariah Call Center Numbers in 2021
The consumer call number, one of the strategic business units of the BTN bank, is the same as the traditional BTN. If you have savings at BTN Syariah bank and would like to make a complaint, please call 1 500 286. When communicating with him, you will be transferred to the sharia department.
The cost of calls made by a subscriber also varies depending on the operator of the subscriber’s communications service provider. So depending on the phone account, you can charge it or be free. The duration of the call also affects the amount of cost incurred by a person when communicating with the bank.
BTN syariah call center also serves consumer calls 24 hours a day, even outside of business hours. So, you don’t have to worry when you make a call outside of office hours when there is a problem with the account. Customer service will also continue to meet your needs as effectively as possible.
It should be noted that this customer service will be used by many customers. That’s why you have to be patient when there is a delay in your call. The server may be full as there are a lot of customers communicating with the bank. If this happens, repeat for a while longer.
If you want the line to be quiet, the highly recommended time for making calls is six o’clock in the evening. Currently, usually few customers have made a consumer call. So you can make faster calls to customer service.
Never hesitate to call for a complaint with the bank. The Client is entitled and obliged to notify immediately of any discrepancy in his account. The safety and convenience of customers is fully guaranteed by the bank, so do not hesitate to report your complaints.
Other Numbers That Can Be Contacted Outside the BTN Call Center
In addition to using the BTN bank call center, you can also use the official phone number of certain branches. If you make a call on this line, there will be less chance of getting in line. Branch numbers can also be used to resolve issues more quickly.
If you have an urgent complaint, such as a lost ATM or fraudulent activity, contact your local branch. Customers can get more serious services when they call the branch number. You can get the number by coming directly to the office or by asking for the central call number.
It should be understood that the branch call is used only for the emergency purposes of the branch customer. Therefore, be sure to apply for the same branch as the savings account. For example, if you have savings at the Sukolilo Surabaya branch, do a search at the branch.
If you make a call at a different location, the customer may be redirected to contact another branch. This is naturally done by the bank to maintain the effectiveness of consumer calls. If too many connections accumulate, the service will not be optimal.
Banking problems are actually very simple and easy to solve if the customer takes the right path. If there is an error or problem in the savings account, you do not have to worry. simply contact the BTN call center or come directly to the nearest branch to report the complaint.