Contacting the call center of Permata Bank is surprisingly easy
Contacting the call center of Permata Bank is not as difficult as it seems. Some people find it difficult because they don’t know how. In fact, if contacting this call center is known, then the person needs to know that the method is very simple. When contacting a call center, customers need to be greatly helped.
This is because the call center response is very fast when solving a variety of problems. It is not appropriate not to contact him if he is confused in banking matters. This is because the problem is not completely solved even if you have found out about many articles. This is because the information is invalid.
It will be easier if you contact the call center of the permata bank directly. This is because CS answers the question directly. The answer in CS is certainly official and the same as the answer that is obtained directly to the bank. Therefore, make sure that you know how to contact cs.
How to contact the call center by phone
The first way to contact the call center is, of course, by phone. The pearl of the bank itself divides its services into several contacts. The first service offered is called PermataTel. This is the most common type of service that anyone can use. PermataTel itself is available on two contacts.
The first contact is intended for domestic needs, while the second is for external needs. For the first contact, you can contact him at 1500-111. In the case of the second of you, you can contact him at the number +6221-1500-111. You can contact the call center of Permata Bank at any time.
This is because both CS services are both available in 24 hours. In fact, the availability of cs is not 24 hours only for the pertamatel service. Other services such as pre-primary banking and pre-automatic banking are also available for 24 hours. However, the contact between the two is obviously different from that of PermataTel.
For priority banking, you can contact him at 1500-100. The number is designed for home use. Meanwhile, if you are abroad, you need to call +6221-1500-100. Priority banking itself is not available to the public. Its services are intended only for priority customers.
This limited service is also owned by Jeins preffered banking. It is a top-notch service that can only be used by first-class customers. There are also two types of numbers depending on the location of the contact person. If you are in the country, customers can call 1500-110.
Meanwhile, customers can contact +6221-1500-110 while abroad. Although the service is available for 24 hours, there is a difference when you contact him during business hours and at other times of the day. There are more available CS during business hours. This makes the phone very rarely delayed.
Contacting call centers can also be doneby other means
In addition to the phone, you can contact the call center of permata bank in other ways. The first option is to take advantage of the benefits of email. The official email address of permata bank itself is care@permatabank.co.id. To contact him by email, first log in to your personal email address.
Then create a new message and enter the address you want to go to. Also, do not forget to enter the title of the complaint or question you are asking. In the message box, enter the problem you experienced in detail. Also, do not forget to enter a personal contract that ranges from the full name to the account number.
When receiving an e-mail from a consumer, the call center of permata bank understands the meaning of the e-mail as best as possible. In addition, it still needs a waiting period until CS gives the best response. therefore, make sure that the questions asked are as detailed as possible. This method can facilitate the understanding of CS complaints.
This obviously makes it faster to reply to the message you sent. In addition to email, you can also contact permata bank via social media. One of the most active social media gem banks is twitter. Contacting him via twitter is also not too difficult.
First, prepare personal data and accounts as fully as possible. When you’re ready, log in to your personal twitter account. After logging in, look for the official account of bank gems. The official account itself is @permatacare. The official account of the call center of Permata Bank has similar characteristics as other official accounts on twitter.
Once the account is found, you can contact in two ways. These methods include through and mention of DM. For questions that are inherently privacy, you can use the DM, as it is necessary to include some personal data, for example, when contacting by email. But for those who are in the essence of the question, mention it directly @permatacare.
Learn more about the call center
Often there are some questions related to the call center of the permata bank. One of the most common questions is related to the cost of contacting a call center. Please note that every time you call a number, there is a price. Of course, prices are different when contacting at home and abroad.
When contacting abroad, local prices are used. At the same time, if you contact domestically, the prices will vary according to the SIM card used. In fact, contact via email and social media is an exit that can be chosen if the customer does not have any credit in stock.
It can be used to make complaints even if it’s not as fast as using a phone. In fact, the bank’s own call center for gems is developing a technology called Voice ID. With this technology, data verification on the phone can work faster. Some consumers complain about checking this data.
This is because the data takes a long time to verify, so it consumes a lot of customer credit. If there is a voice-ID, the verification of the data is not actually done orally. However, the system detects the voice of the party who made the call.
By detecting this, the system can immediately find out if the caller is you or not. But to use the voice-ID service, you must first register your vote. Registration of this voice is carried out through PermataTel, which explained above that the phone number is 1500-111.
Be sure to contact him if there is a problem
Do not contact the call center of permata bank if there is a problem. In some cases, contacting the call center becomes mandatory. One example is when your ATM card is swallowed or lost. if this happens, contact the call center directly to block the ATM card.
If this block is not made, it may happen that the ATM is used by another party, and its balance will instantly disappear. Blocking it with the help of a call center may be the best prevention. In addition to blocking ATM cards, you will also need to contact the call center in case of urgent conditions.
For example, ATMs often experience disruptions, although you plan to make important payments. It is not right to wait until the ATM recovers, because the time cannot be determined. It would be better if you contacted the call center directly. This is because the call center itself provides transfer and payment functions for various services.
With the profits that will be received by contacting him, be sure to save the contacts of the bank gems on a personal mobile phone. This is very useful if you have a sudden need at any time. So you no longer have to look for contacts in the call center of the permata bank when you need it.